Resident Frequently Asked Questions

  1. Why should I rent from your company?
  2. How do I apply to rent? Do you run a Credit Report or do Criminal Background Check?
  3. Will I sign a lease?
  4. Maintenance & Repair Tips to Common Repair Issues
  5. Move-In and Move-Out Condition Report

  1. Why should I rent from your company?

    We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you'll ever experience.

    • We use professional vendors and contractors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the property to ensure that everything is ready before you move in.
    • We are available 24 hours a day to handle emergency maintenance repairs.
    • We provide detailed Move-in and Move-out Condition Report forms for proper documentation of the condition of your rental.
    • All deposits that are retained by us are kept in an escrow account with a FDIC insured bank.
    • When you sign your lease, you have a meeting with your property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease.
    • All our property managers are licensed real estate professionals according to state requirements.

  2. How do I apply to rent? Do you run a Credit Report or do Criminal Background Check?

    Check out our application qualifying guidelines, then complete our application form and submit it to us along with the application fee for the home you want. Our application processing review includes reference verifications and research through a Credit Bureau, nationwide Criminal activity reporting service, employment reference, current and past resident references, and other pertenent resources. We'll process it and let you know the results.

  3. Will I sign a lease?

    Yes, for most of our properties you will sign a 12 month lease that covers our responsibilities to each other throughout our tenancy. We will go over each part of the lease to ensure you understand it. After your application is accepted, your deposit is received, and your lease document package is signed, we'll hand you the keys to your home!

  4. Maintenance & Repair Tips to Common Repair Issues

    Maintenance Tip Sheet



                    The following information will provide you with some preventative maintenance tips and emergency procedures to limit damage to your unit or a neighbors unit. If you ever have a question or concern, please contact Mountain Valley Management at 540-434-1173 to discuss your issue or concern.


    Tenants are not authorized to have any work performed on the property unless specifically authorized in writing by management. Tenant will be responsible in all regards for repair and or restoration costs and if necessary reasonable attorney fees and court costs for any unauthorized work performed.


    PLUMBING:   Take the initiative to prevent further damage.  Put containers under leaking drains or pipes.  Clean up water as quickly as possible.  Be prompt when calling in water leaks such as running toilets, dripping faucets, etc. This will save you money on the utility bills.  Please do not put harsh chemicals or acids in stopped up drains.  They will deteriorate the systems and pose potential safety hazards.


    In properties that have gas utilities, it is the Tenant responsibility to have a licensed contractor light pilot lights to heaters and water heaters. Contact our office for the name of contractors we have a working relationship with whom you can call to contract for this service.


                    Please note that your lease provides for tenants responsibility to pay for all plumbing repairs relating to stopped up drains and/or commodes unless due to sewer backups from tree roots.


                    COMMODES RUNNING OVER:  Turn water off at shut off valve which is located directly under the commode. If a shut off valve is not present, turn off the main water supply shut off valve. This main shut off valve is usually located near the water heater.


                    STOPPED UP COMMODES:           USE A PLUNGER




                    DISHWASHER LEAKING:               STOP CYCLE IMMEDIATELY


                    WASHER LEAKING:                         STOP CYCLE IMMEDIATELY AND TURN

                                                                                    WATER OFF AT SUPPLY VALVES


                    GARBAGE DISPOSAL NOT WORKING:  If you do not hear any "humming" sound when you turn on the disposal it is possible that htere is a power interuption to the appliance. Push reset button.  It is located on the garbage disposal itself either on the side or on the bottom.  If you do hear a "humming sound" when you turn on the disposal it is possible that there is someting in the disposal causing the blades to jam. Use an "hex Allen Wrench" which come in a standard size for disposals (available at all maintenance/hardware supply companies and some grocery markets (such as Lowe's,Home Depot, Ace hardware). The wrench inserts into a hole on the bottom of the disposal. Use this wrench to manually try to free up the disposal. NEVER PUT YOUR HANDS INTO THE DISPOSAL! Garbage disposals are sensitive.  They will not handle overuse or abuse.  Please be careful with what you put in the disposal. Service requests resulting from accident or negligent use of garbage disposals (bones, aluminum can tabs, gravel, flatware, dishrags, caps, etc.) will be billed to the tenants.





                    NO HEAT - OIL FURNACE


    Check to see that you have oil in the tank.  Tenants will be billed for a service call in the event it is discovered that tenants have failed to keep adequate oil in the tank.


    Check air filter.  Be sure it is clean.  Filters should be changed at least once a month.  Service calls resulting from stopped up or dirty air filters will be billed to the tenants.


                                    Check your electrical breakers.






                                    Check to see that you have turned the gas on. 


                                    Check your electrical breakers.




                    NO HEAT - ELECTRIC FORCED AIR


                                    Check your electrical breakers.


                                    Check your air filter. Filters should be changed once a month                  Service calls for stopped up or dirty air filters will be billed to tenants.


                    NO HEAT - HEAT PUMP


                                    Check your electrical breakers.


    Check your air filter.  Filters should be changed once a month.  Service calls for stopped up or dirty air filters will be billed to tenants.


                    NO HEAT - ELECTRIC BASEBOARD


                                    Check baseboard fuse.


                                    Check the electrical breakers.


                    NO AIR CONDITIONING:


                                    Check your breaker and/or fuses to be sure they are working.


    Check your air filter.  Filters should be changed once a month.  Service calls resulting from stopped up or dirty air filters will be billed to tenants.


                    NO ELECTRICITY:


                                    Check your breakers or fuses to be sure they are on.


    Total power outages may have resulted from transformer difficulties. Check with your neighbor to determine if they too may be having an electrical outage problem. Call your local power company to see if there are problems in your area.


                    SNOW REMOVAL


    Tenants are required to have all pedestrian areas including but not limited to sidewalks, stairways porches and/or patios cleared of snow and/or ice. 


    Tenants must clear the snow and/or ice from around mailboxes promptly.  The post office will not deliver your mail if they cannot get to the mail box.




                    REFUSE REMOVAL


                   Tenants must remove all trash and debris from the premises promptly. Where trash receptacles are provided, please be sure to put refuse inside the receptacle not on the ground.


    Tenants with City or County pick up must comply with City or County regulations.  Please contact the applicable City or County office directly for specific information. 


                    Trash and debris not removed in a timely fashion (48 hours) may necessitate management to hire private trash removal services. If management ordered services are determined by management to be necessary, tenants will be billed directly for this service.


                    LAWN CARE AND MAINTENANCE


                    If specified in your lease agreement, lawns and landscape areas must be well maintained at all times.  This includes prompt mowing, trimming, shrubbery care and brush removal.  Grass height should be no more than ankle height.  In the event the management determines in their sole discretion that the lawn care and /or landscaping maintenance has been or is being neglected, the management reserves the right to hire a contractor to provide the necessary lawn service and charge the tenant for reimbursement.


                    LOCK OUTS       


                    The management company does not provide after hours lock out services.  Please be prepared by making yourself an additional copy of your key.  Keep it in a safe place.  In the event you are locked out after office hours you will need to call a locksmith.


                    During regular business hours (Monday through Friday 9:00 to 5:00) you may come to the management office and check out a temporary key.  Proper identification and a key deposit will be required.  The key must be returned within twenty-four (24) hours.  Failure to return the key will forfeit the key deposit and tenants will be liable for the cost to replace and/or rekey the lock and make appropriate number of additional key copies.


                    Please keep in mind that you are leasing property that belongs to someone else.  Please take care of it as if it were your own by using care, obedience and common sense.   Thank you.





  5. Move-In and Move-Out Condition Report

    When you first move into one of our managed properties we will will give you a copy of a detailed move-in condition report that we have prepared.  It is critical for you to do your own review of the property and submit to us in writing anything that you think we may have missed on our initial report. This is especially important  both the Tenant and the Landlord because this is the report that will be referred back to when you move out to determine if there has been any damages, alterations or excessive wear and tear to the property that happened during your lease which you may be responsible for.



Mountain Valley Management, Inc.   420 E. Market Street, Harrisonburg, VA 22801
Phone:  540.434.1173   Fax:  540.434.4372   Email:

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